Returns

You may return a software product purchased from us within 30 days of purchase for a refund of the purchase price (less original shipping charges). If you are eligible for return and request one, we will post a credit to your credit card and send you an email confirmation.

Activated programs:

  1. Before you uninstall. If the program logged an error, we would like to see the error. Errors are logged in the file sendtosupport.xml in the project folder. The default project folder is c:\my documents\Project KickStart #\. If you find this file in the project directory, please email it to
    support (at) projectkickstart (dot) com. Thanks.
  2. De-Activate your Project KickStart license on all computers where it was activated. Click the De-ActivatePKS.exe file in the Project KickStart application folder and follow instructions. The default application folder is c:\program files\project kickstart 5\De-ActivatePKS.exe.
  3. Uninstall Project KickStart or other software from all computers where you have installed it using Windows/Add-Remove Programs utility.
  4. Email support (at) projectkickstart (dot) com and confirm the program's de-activation and removal. Please include the original invoice number, if available.

Shipped products:

Please return shipped products to the address on the shipping label or to:

Experience In Software
1700 Shattuck Ave., #111,
Berkeley, CA 94709.


Please enclose a copy of the invoice, if available. We recommend you send the returned product in a way that can be tracked.

 

 

 

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